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OPEN FOR WHOLESALE PICK-UP THROUGHOUT THE WINTER: MONDAY TO FRIDAY

FAQs

Frequently Asked Questions

    I placed an order but didn't get a confirmation email, what do I do?

    Thanks so much for your order! Have you checked your junk mail? Chances are, it might have gone there. If not, give us a call Monday-Friday between 8-5pm EST and we can confirm your order for you. 

    Can you ship directly to my house? 

    Not at this time! We are only doing Curb Side Pickup currently, but if anything changes we will let you know! 

    I own a Restaurant or Business in Canada and would like to use your ice cream, how do I get started? 

    Awesome! We are so excited to work with you! Give our office a call (705-742-5867) and we will connect you with our Sales Team to talk about best distributor options to get our ice cream to you! And check out our website: www.centralsmith.ca

    Do you co-pack for other brands? 

    Yes, a major part of our business is co-packing ice cream products in many shapes and sizes (ice cream bars, 115ml cups, 500ml, 1l, 2l, 4l, 11.4l)! Do you have a brand or idea and would like to work with us? Give our sales team a call: 705-742-5867

    I've never had your ice cream before, is it as good as your competitors?

    Better! LOL! Chances are that you have probably had our ice cream before and not even known it! We sell to all major food service distributors and major Canadian food chains in Canada and are proud of it! Lots of people think what we do is just the ice cream parlour in the summer but there are lots of things going on behind the scenes! A little fun fact for you about us! 

    Is your Ice Cream made with 100% Canadian Dairy? 

    Yes! We are proud to have the blue cow logo on all of our dairy products meaning that all of the cream that we use in our products is from Canada! More specifically our cream comes from Mitchell, ON! 

    Is Central Smith a Family Business? 

    Yes! And in the Third Generation! Check out our video on Youtube to learn more. 

     If you have more questions for us, we would be happy to help! Give us a call (705-742-5867) or send us an email (info@centralsmith.ca). Thanks very much for stopping by!